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Information for Consumers
What is a Community Visitor and What Do We Do?
A Community Visitor is a person who looks into and tries to resolve any complaints, concerns, or problems that people may have with mental health treatment and care.
Community Visitors visit Cowdy Ward in Darwin monthly and the Mental Health Unit in Alice Springs every fortnightly. Community Visitors will also visit consumers at their request, either in the ward or in the community at other times.
The Community Visitor's job is to try to resolve any problems, complaints or concerns that people have about their care and treatment. This is achieved by looking at paperwork or records and talking to everyone involved.
Who Can Talk To Us?
Anyone can talk to us.
Any person who is receiving mental health treatment and care in a facility or agency, or any person caring for or representing a person receiving mental health treatment and care, can talk to us.
How Do You Contact Us?
If you are receiving treatment from mental health services either in hospital or in the community, you can tell a staff member that you want to talk to us. They have to tell us that you want to see us within a day. We then have to see you within 2 days.
You can also phone, or write to us.
If you care for, represent or have an interest in someone who receives mental health treatment or care, you can phone or write to us directly.
Our contact details are:
Phone: (08) 8999 1451
Freecall: 1800 021 919
Write to the Community Visitors:
LMB 22 GPO, DARWIN NT 0801
E-mail: CVPProgramadc@nt.gov.au
Website: www.cvp.nt.gov.au
Anti-Discrimination Commission
Northern Territory Government