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Changes made to the NT Mental Health and Related Services Act made some time ago made provisions for a complaint system, called the Community Visitor Program. After some time and much discussion the program is up and running.
The Community Visitor Program is an external and independent mechanism which tries to resolve any complaints, concerns or problems that people may have with mental health treatment and care. Facilities and agencies throughout the Territory will be visited regularly, and randomly. Anyone, individuals or organisations, can talk to us as long they are a consumer, patient, carer, representative of, or have an interest in a consumer or patient.
Community Visitors have a wide range of powers but will be attempting to resolve any issues through conciliation and mediation. The aim of the program is to work cooperatively and collaboratively with facilities, agencies, workers, advocacy groups, community organisations, carers, representatives, and other agencies to ensure the best resolution of any complaints.
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