CVP Services – Complaints
In general, the CVP aims to resolve complaints and enquiries by working with the person making the complaint and with staff from mental health services. The community visitor will do this in many ways, depending on the wishes of the person with the concern or complaint and the nature of the problem. The visitor may support the person to speak to staff with a view to resolving the problem, or arrange a more formal meeting between the person and the mental health service. Depending on the nature of the complaint and the preferences of the person lodging the complaint with the CVP, the community visitor may also undertake a formal investigation.
The CVP complaints process is outlined in detail on pages 23 and 24 of the CVP Handbook.
How to Complain
A complaint can be made by phone, in person or in writing or by completing the online form below and clicking the “submit” button.
Please note that you will need Adobe Acrobat Reader to open and print the form. If Acrobat Reader is not installed on your computer you can download it from the Adobe web site.